COTS

I visited COTS web page and first question, that appeared in my mind was:

Why they have such a great web page, but the building, where people stay is kind of terrible? I mean, it's very expensive to have such web page.

Second question would be:

Why they offer people to call their office? I mean, homeless people doesn't have phones!

Last question:

Why they make a lot of activities, such as "30 for 30 COTS WALK PROMOTION"? They offer to win prizes there. Come on! You better spend this money to improve your shelter!